Help Center

Why is Tavana Ai taking so long to respond? - Most often, if your experience was normal previously and you are suddenly seeing a delay in performance, it is due to outdated cache data. Clearing your browser's cache and cookies can often resolve unexpected behavior with certain web applications. Additionally users during peak hours may notice a pattern of slowness at specific times of the day. Certain browser extensions can interfere with web applications. Try disabling extensions or try a different web browser

How Do I generate images? - Currently you can not generate images if this is a feature you would like let us know here

How Do I generate videos? - Currently you can not generate videos if this is a feature you would like let us know here

How Can I Contact Customer Service? - You can reach a customer support agent here

How can I report fraud or suspicious activity? - your account security is a top priority. If you notice suspicious or unauthorized activity on your account, please contact us here

I can't access Tavana Ai After Travelling - If you're travelling to a region we don't currently support, you may have trouble logging in to your account. If that happens to you, first try clearing your browser's cache and cookies. Then try accessing our services using a different browser or incognito mode.

"Device Check Error" - This error indicates that we were unable to generate a token for your specific device. Simply update your Date and Time Settings to fix this error

I received a ‘Suspicious Activity' Alert -’our system will display ‘Suspicious Activity Alerts’ if it detects unusual or potentially risky behavior or More simultaneous logins than usual.  These alerts are often cautionary and do not necessarily indicate wrong doing.